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Set up user permissions

Every connect user has to be created in the connect console.

Managing users guide.

user management menu in aws connect console
Menu in Console
users in aws connect console
Users and their attached security profiles

Controlling access​

Each user has a security profile attached to them. The security profiles controls what actions the user can perform on the connect console.
For an Agent only the CCP: AccessCCP and CCP: Outbound permissions are needed.

Security Profiles Guide.

security profiles in aws connect console
Security Profiles with the attached permissions